Information collected

This website collects only the minimum necessary personal information to provide services and comply with legal obligations.

• Support is available in English.
• Typical response time is within two business days.
• Service is available Monday through Friday, excluding public holidays.
• Data subject requests are managed according to Australian privacy law.

How your data is used

Collected data is used solely for specified purposes including providing services, ensuring compliance, and improving the website.

• To operate and maintain the website and related services.
• To respond to user enquiries and manage user accounts.
• To ensure compliance with Australian legal and regulatory obligations.
• To improve website performance and user experience through aggregated analytics.

Legal basis for data processing

Personal data is processed in accordance with applicable Australian privacy legislation and where required, user consent is obtained.

Sharing of information

Personal information is not sold, leased, or disclosed to third parties except as required by law or necessary to provide the service.

• Personal data may be shared with trusted service providers solely for purposes directly related to service delivery and only under strict confidentiality obligations.
• Information may be disclosed where required by law, court order, or to comply with regulatory requirements.
• In the event of a business transfer or reorganisation, personal information may be transferred in accordance with privacy laws and with appropriate notice.

Data security practices

Personal data is safeguarded using technical and organisational measures aligned with Australian privacy standards. Access to personal data is limited to authorised personnel only. The Company regularly reviews its security protocols to minimise risks of unauthorised access, disclosure, or loss.

Your rights

Users have rights concerning their personal information as provided by Australian privacy law. Requests to exercise these rights can be submitted via the contact details provided.

• Right to access: You may request access to your personal information held by the Company.
• Right to correction: You may request correction of inaccurate or incomplete personal information.
• Right to erasure: You may request deletion of your personal data where permitted by law.
• Right to restrict processing: You may request limited use of your data under certain circumstances.

Cookies and tracking technologies

This website uses cookies to enable basic functionality, remember your preferences, and collect anonymised usage data. For further details on the types of cookies used and how to manage your preferences, refer to our Cookie Policy.

See Cookie Policy See Cookie Policy

Contact Information

For privacy concerns, questions about your data, or to exercise your rights, please use the contact form provided on this website. Our team will respond within a reasonable timeframe and in accordance with applicable Australian law.

Policy changes and updates

This policy may be updated periodically to reflect changes in data processing practices or legal requirements. The latest version will always be posted on this page. Continued use of the website after changes indicates acceptance of the updated policy.